That's why we've put together this Steam refund primer: an Advanced FAQ, if you will. Even Valve's own Steam refund FAQ offers only the most basic of explanations as to what you can and can't refund, neglecting a number of important questions Steam users deserve the answers to.
Much of the refund process is poorly-explained or hidden from the average Steam user completely, making it tough to understand why the system works the way it does.
Fast forward two years, and Steam refunds have struggled to deliver on that promise.
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